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Terms and Conditions - Privacy Policy

mysantorini.com is a internet travel agency, specializing in sea & land excursions for the island of Santorini. By taking advantage of internet technology, cost-efficient methods and low operating expenses, mysantorini.com implements very competitive pricing for all of the services offered. We always try to provide useful information concerning our services. 

1. Terms and Conditions Acceptance

The use of this web site and the services offered by Pelican S.A. and mysantorini.com (Internet travel agency) are subject to the following Terms and Conditions.

mysantorini.com terms and conditions are applied to all the reservations made by the customer of mysantorini.com. Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. By using this site, you signify your assent to these terms and conditions. If you do not agree with any part of the following Terms and Conditions, you must not use this site.

2. Services

Pelican S.A. provides a web site, which offers tourism products and services. Pelican S.A. acts as an intermediary between mysantorini.com and third party providers for online  sea & land excursions. These services are offered by different providers each time and this is clearly stated either in the process of reservations and/or sale or in the final reconfirmation of it.

You can buy a product or book a service only if there is availability for this particular product or service.

In case of reservation, the contract agreed is binding for the end user and the provider of the corresponding product or service.

Pelican S.A. and mysantorini.com are solely responsible for the mediation between the clients and the providers. The providers are the only ones to assume full responsibility for any agreements made through mysantorini.com.

3. Reservation

After filling-in the corresponding fields of the reservation form and the successful completion of the reservation, the customer authorizes mysantorini.com to act as an intermediate for the service provided by the corresponding provider or for any other service related. The reservation order is in any case binding for the user.

The providers assume full responsibilities in case any of them postpone or cancel any tour, or , in general, in case of any unexpected change of the terms agreed with the user for the service provided. mysantorini.com assumes no responsibility for such changes by the providers. Nevertheless, mysantorini.com will try to contact the customer as soon as possible concerning any unexpected changes.

The user is responsible to adhere to the terms set by corresponding providers. The user is always notified regarding these terms by the corresponding provider.

4. Confirmation of reservation and shipping of travel documents

In case of reservation through mysantorini.com, the user will receive confirmation for that reservation by e-mail from mysantorini.com or directly by the provider.

The user is obliged to check immediately the validity of the confirmation details (name, date of departure/return, destination, days of hire etc.) and to notify mysantorini.com for any mistakes. Mistakes that are reported to mysantorini.com 48 hours or later after the confirmation will not be taken into account.

mysantorini.com assumes no responsibility for any loss of tickets and travel documents sent by mail or courier.

5. Charges

The final rates of the services and products offered by mysantorini.com include reward for mediation of mysantorini.com for these services and products.

The providers always send the price lists and charges to mysantorini.com.
mysantorini.com assumes no responsibility for any changes of the prices and rates made by the providers.

mysantorini.com assumes no responsibility for any reservation fees imposed by the provider in case of cancellation of a reservation or a service. Those fees have to be paid solely by the user.

6. Payment methods

Every single product and/or service corresponds to different payment methods and those are clearly written on the web site of mysantorini.com. Only the suggested by mysantorini.com payment methods will be accepted. The user's credit card details will be used as guarantee for the reservation. In some cases, the user receives the final confirmation of the reservation and the total amount by the provider; that final amount can be paid by credit card, by cash or through bank transfer. In case of credit card payment, written assent is should be necessarily provider by the card owner.

mysantorini.com is not obliged to send tickets or other travel documents to the user before the final payment of the corresponding fee. In any case, the customer is obliged to make a final payment for the products and/or services he has ordered from mysantorini.com.

mysantorini.com may ask the user to present proof of residence or credit card details or copy of bank transfer transaction via FAX or by mail before the final confirmation of the reservation or/and the issue of ticket.

mysantorini.com reserves the right to send the tickets, confirmation of reservation, vouchers or other travel documents only to the address registered in the bank accounts or in the publisher accounts of the credit card.

In any case, in order for a transaction to be completed, the user must accept the terms and conditions mentioned in that specific page of the transaction.

7. Cancellations, changes

The possibility of change or cancellation of any trip or any other product or service along with the corresponding terms and conditions for such a change or cancellation are determined solely by the terms imposed by the providers. mysantorini.com has no influence upon these terms.

The user will be the only party to pay any fee related to change or cancellation of a travel service set by the provider.

In case that the provider allow the user to change or cancel a product or service offered, then the user must notify mysantorini.com in written whether he wishes to have such a change or cancellation.

mysantorini.com cannot cancel or modify any reservation, unless it receives written authorization by the customer, as stated above.

The service fee of mysantorini.com is non-refundable in case the user cancels or modifies a reservation, or deny to receive the service or product ordered. In such cases, mysantorini.com reserves the right to claim additional cancellation fees.

In particular, mysantorini.com is directly paid only for the trips and the holiday packages. The user is entitled full refund of the amount paid, if he cancels the trip the latest 5 days before the trip, 50% refund if he cancels 5 days – 24 hours before the trip and no refund for same day cancellation or non-show.

Concerning the holiday packages, no fee is charged for cancellations made up to 21 days prior to arrival. Any cancellation within 21days prior to arrival results in 50% payment of the entire booking. Any cancellation within 7 days prior to arrival, or non-show, results in 100% payment of the entire booking.

Please, bear in mind that there is a possibility of no availability of a specific service or product at the time of the request. In any case, we will make strong efforts to satisfy your request as soon as possible.

8. Rejection of reservation

mysantorini.com reserves the right to reject a reservation ordered by a user, in case the latter does not conform to the terms and conditions of mysantorini.com.

9. Limitation of liability

mysantorini.com assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site or your downloading of any materials, data, text, images, video or audio from the site. In no event shall mysantorini.com or any third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by mysantorini.com ltd or any third party providers or distributors, including, but not limited to, non performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation even if such party has been advised of the possibility of damages to such parties or any other party.

If, notwithstanding the foregoing, mysantorini.com or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, the liability of mysantorini.com and the third party providers and distributors shall in no event exceed, in the aggregate, the greater of (a) the subscription fee and service charge for accessing this site, or (b) 100.00 Euros. In its sole discretion, in addition to any other rights or remedies available to mysantorini.com and without any liability whatsoever, mysantorini.com at any time and without notice may terminate or restrict your access to any component of this site. Some states do not allow limitation of liability, so the foregoing limitation may not apply to you.

mysantorini.com assumes no responsibility for any additional expense, mistake, delay, change of itinerary or any other modification made by public authorities.

mysantorini.com contains links to third providers. mysantorini.com assumes no responsibility for the content of those web sites as well as for any damage occurred as the user accesses them with his own responsibility.

Information presented in this web site may change at any time. mysantorini.com or any of representatives or associates reserve the right to modify the contents of this web site any time and without any warning.

10. Age and responsibility

You must be of sufficient legal age to use the site. You agree that you are responsible for all uses of the site by you or those using your access to the site. You will be responsible for any damages caused by your improper or unauthorized use of the site.

The site may only be used for the purposes indicated on the site and no other purpose. mysantorini.com may only be used to obtain and book travel-related services and may not be used to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You understand that unauthorized use of the site, the Data or the Marks may violate applicable copyright, trademark or other intellectual property laws or other laws. You may not post or transmit through or on the site any (a) libelous, defamatory, obscene, indecent, inflammatory, pornographic, threatening, discriminatory or profane material or (b) material that could constitute or encourage conduct that would be considered a violation of any law or give rise to civil liability.

11. Ownership

This site, and each of its modules, together with the arrangement and compilation of the content found on this site, is the copyrighted property of “Pelican S.A.” and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors and other information providers. In addition, the trademarks, logos and service marks displayed on this site (collectively, the "Trademarks") are registered and common law Trademarks of Pelican S.A., its affiliates, and various third parties. Nothing contained on this site should be construed as granting, by implication, or otherwise, any license or right to use any of the Trademarks without the written permission of Pelican S.A., or such other party that may own the Trademarks.

12. Governing Law

This agreement and its performance shall be governed by the laws of Athens, Greece, without regard to its conflicts of law provisions. You consent and submit to the jurisdiction of the state and federal courts located in Athens, Greece, in all questions and controversies arising out of this agreement and your use of the site.

13. Modification

mysantorini.com may at any time modify these terms and conditions and your continued use of the site will be conditioned upon the terms and conditions in force at the time of your use.
In this case, we will post those changes on this page, and/or update the modification date below.

14. Privacy policy

Information collected in this web site are the essential ones for a reservation to be successful and to fill-in any tax documents required by the law. Also, those information may be used from mysantorini.com as contact details, if needed.

This information remains within Pelican S.A. and cannot be exchanged, rented or traded to third parties or used for reasons other than the above stated.

Pelican S.A. does not publish travel details of its customers.

Regarding the information given for the charge of credit card, mysantorini.com has no access to them and cannot store them, as those information are given to Piraeus Bank of Greece, that handles the corresponding payment matters.

mysantorini.com uses cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

15. Credit Card and Security

mysantorini acknowledges the importance of the security regarding Personal Data Protection, as well as electronic transactions and has taken all necessary precautions with the use of the latest methods in order to get the best possible security. All the information you provide are safe and confidential!

SSL is considered to be the most reliable medium for safe transactions through the internet in a worldwide bases. With the use of this technology, every information you provide in our site is coded before it gets online and then the authenticity of the message and the server is checked. SSL comes out at 2 types, 40-bit and 128-bit. The larger the number of bits, the harder it is for the coded message to be penetrated. We use SSL 128-bit, which is a billion times safer then the 40-bit.

Our systems are protected by Digital Signatures for authentication and integrity, Certification Authority (Comodo) that uniquely identifies the merchant and a firewall that act as shields to our computer networks from attack by viruses and hackers. Database servers are deployed to Amazon Web Services (AWS), which is a PCI DSS Level 1 compliant provider and provides a certified infrastructure for storing, processing, and transmitting credit card information.

Last Date of Modification: March 27th, 2017


Santorini Cooking Classes

Santorini cooking class
MySantorini.com presents Santorini cooking classes. These are new series of classes which are going to showcase the cuisine of Santorini and various cooking methods along with famous desserts.

Santorini Fishing Tour

Santorini fishing tour
Fishing trips in the Caldera of Santorini. Are you a maniac fisher or you just love fishing, but you’ve never tried? On a 12 meters boat, we provide all the equipment along with an experienced fisherman.

Santorini Stand Up Paddle

Santorini stand up paddle
Have the chance to admire the south coast of the island whilst trying to balance on your SUP. Miles : 4 - 6.5 (depends on the experience of the guests)

Santorini Wine Tasting

Santorini wine tasting
10 meters under the blooming garden of Pelican Kipos wine-Restaurant, we enter the 400-years old cave to discover a cellar with more than 480 different labels of wines from Santorini –Greece and from all around the world .