| Rent a Car FAQ's |
Drivers over 21 years of age and having a valid Driving License over one year are welcome. 2. Can I reserve a specific model of a Group that I desire? Although our company is not obliged to book for you a specific make-model of a group, we will try our best to deliver the car you have asked for. This matter is always depending of the availability. 3. Do I need a credit card to rent a car? Credit card is our preferred payment option; however you can pay also in mysantorini.com using bank transfer. 4. How do I make a booking? Making a reservation is very simple. There are several ways to do it. -Web: Reservation Page . Make your search and send us your request. We will reply the next few hours. - Telephone: call direct +30 22860 22220. Office hours 08.00-22.00 (GMT +02.00). Seven days a week. Our friendly staff are fully trained and experienced to ensure that you get the best price. - Live Chat: you can chat with us by clicking LIVE CHAT button on the top left position. 5. What if I need to cancel my reservation? Please inform us as soon as possible in case you want to cancel or change the reservation by e-mail. 6. How many drivers can drive the rented car? The car rental contract you will sign will be for one person as a driver. However there is an option to add another person as a second driver. This option is Free of charge. 7. How will I get to know the person who will be waiting for me? Our employee that will wait for you at the meeting point will be holding in his hands a banner bearing your name as well as our company's name. Having those clues, you shall go towards him. 8. What should I do if I get to the meeting point earlier than the pre-arranged time or if your employee is late? You will have to remain to the meeting point until our collaborator comes and pick you up, or you can get in touch with our office to give you instructions. 9. If my flight or boat of arrival delays, will your employee wait for me to deliver the car? Of course our collaborator will wait for you. All our employees are informed all the time for the arrivals as well as their changes that might occur and they wait for your arrival to deliver you the car. 10. How can I contact you? A: There are many ways that you can reach us: - Web: Contact Page. Fill in the form and send us your comments. We will reply the next few hours. - Telephone: call direct +30 22860 22220. Office hours 08.00-21.00 (GMT +02.00). Seven days a week. - Live Chat: you can chat with us and express your opinion by clicking Live Support. 11. When I pick up the car what do you require from me When you pick up your car, you will need to: (1) Show a valid driving license. (2) Show a valid passport. (3) Sign the Rental Agreement to accept the standard rental terms and conditions, and the insurances. 12. Which are the pick-up and drop-off locations? You can pick up your chosen rental car anywhere on the island (port, airport, your hotel, or any spot on Santorini). The same goes for drop-off the rental car. The delivery and Collection is always free. Please provide us all the necessary information and we will bring the car to your place. 13. Can I transport a rental car on boat to another island? No, it’s not allowed. 14. What do I do in case of car breakdown or accident? Our company provides 24/7 roadside assistance. In case of car breakdown or accident, just give us a call and a team of experienced mechanical engineers will take care the rest. Also, keep in mind to file an Accident Report along with the third party motor vehicle driver, if involved, so you can claim the car damage waiver. Please read carefully the section on Car Insurance. 15. I haven't found my answer yet! Please type your question in our Contact Page or send us an e-mail at info@mysantorini.com |
