| Ferry tickets on line FAQ |
If you want to travel to the Greek islands and book a ticket with us, the only way to do it is through our Online Booking Application. This application is updated every day with new schedules and best possible prices for schedules of all ferry companies. Before you use the Online Booking Application, you should know that the application accepts only reservations that are made 3 days before the departure date. In addition to this, the ferry schedules are added to the application about two months before the departure. The application can also accept multi-trip reservations, if the schedules belong to the same company. 2. How much will it cost to make a reservation through the Online Booking Application? For all ferry reservations you will pay only the value of the tickets that the ferry companies charge. At www.mysantorini.com we do not charge any other service fee. 3. How can I get my tickets? Once you have booked your tickets through the Online Booking Application, there are two ways to get them in your hands. You can either have them sent by courier or get them from our travel agency partner on the day of the departure. A. If you wish to get them by courier, here are the delivery costs and the deadline of delivery. Delivery costs via courier :
In case the tickets do not arrive within the above deadlines, please contact us to solve any problem and speed up the procedure. B. In case you wish to collect your tickets from our travel agency partner the day of the departure, our staff will send you the final confirmation with the client number, the address and the phone of the travel agency where you can take your tickets. When you get to the agency, you must have the reservation code, the client code and your passport/ ID with you. 4. The Online Booking Application does not confirm my reservation. Why? If the Online Booking Application does not confirm your reservation, it is possible that the cabin/ seat you have chosen is not available. The application may at first show you that the seats are available but when you actually decide to book them, then maybe someone else has done it before you. Moreover, there is a chance that there are no routes the day you wish to travel. In that case, you have to look 1-2 days before and afterwards. In addition, you should know that if you want to make the reservation too early (more than two months before the departure), then maybe the schedule has not been added into the application. 5. Can I make a reservation if I do not have a credit card? You cannot use the Online System to book ferry tickets, if you do not have a credit card. Instead, you can use the application just to get informed on the ferry company, the routes and the travel dates. 6. I want to change my ticket If you want to change any reservation you have made with us, you have to contact us by e-mail or phone. You must give us the details of your reservation (customer and reservation codes) and what kind of changes you want to make. If you have made your first journey and you want to change the other multi trips, then you have to contact directly the central office of your ferry company. 7. I want to cancel my ticket In case you want to cancel your ticket, you should know that the cancellation policy of each shipping company applies. In order to cancel your ticket, you have to send it back to us. The cancellation procedure starts as soon as we have your ticket at hand. |
