ANEK was originally created with the help of shareholders who were inhabitants of Crete. They endevoured for a means of transportation which was their own and connected them with the rest of Greece. This is what differentiates ANEK from the rest of the shipping companies: its multi shareholder peculiarity. Cretan people looked for their own vessels to sail into their own sea. In the beginning it looked as just another great vision but everybody contributed to the cause.
› Policy :
- The ticket is issued in the passenger’s name, and it is non-transferable. It is valid only for the class and the trip for which it was issued.
- The fare does not include catering.
- Passengers should be at the embarkation area one (1) hour before departure for the domestic lines and two (2) hours for the international lines.
- Children up to 5 years old for domestic lines and 4 years old for international lines travel free and are not entitled to bed, while from 5 to 10 years old for domestic lines and from 4 to 12 years old for international lines pay half of the fare and are entitled to bed.
- Passengers with a full ticket are allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
- The carrier is not responsible for any damage or loss of the passenger’s luggage that is under his/her personal care during the trip.
- Jewelry, money and valuables may be delivered to the ship’s accounting office for safekeeping.
- Passengers must observe Port Authorities, Sanitary and Custom’s regulations.
- Passengers should comply with the captain’s and the crew’s orders regarding order and the safety of the ship.
- Passengers should address any complaint during the trip to the ship’s captain or first mate and after arrival to the carrier offices or the Harbor Authorities.
- If for any reason the travel is canceled due to the ship’s responsibility, the fare is refunded without any further obligation of the carrier to the passenger.
- Drivers are obliged to load and unload their vehicles.
- Vehicles should be at the embarkation area two (2) hours before departure and in any case on the time specified by the Port Regulation in force.
- The vehicles’ passengers have to exit the vehicle before embarkation.
- Passengers should carry with them objects that they may need during the travel. After sailing the entrance to the ship’s garage is forbidden.
- The priority order is determined by the Port Regulations in force at the port of loading.
- Tickets may be cancelled or changed at the competent port offices and head ticket offices of ANEK LINES. For cancellations the following percentage of the fare is refunded (depending on the time of the cancellation prior to the departure):
- Up to 30 days before : 100% of the fare
- Up to 7 days before : 80% of the fare
- Up to 24 hours before : 50% of the fare
24 hours before departure or in the event that the passenger does not show up on boarding, ANEK LINES is under no obligation to issue a refund. Refunds are issued only by the issuing ticket office upon the company's approval.
|
